Hoosier Heartland State Bank is proud to announce that Kathy Addler, Hannah Fishero, Heather Hites and Liz Stokes received their certification as Indiana Bankers Association Certified Tellers.
Their dedication and commitment to the Certified Teller program has increased their knowledge and professionalism as tellers.
Addler is a floating customer service representative. She has been an HHSB owner for two years.
“Kathy is an extremely important part of our team and is always willing to help wherever she is needed,” said Sheri Thompson, Crawfordsville South Branch Manager. “Her commitment to the community and HHSB is evident in everything she does. This certification is just one example of her dedication to ensuring our customers receive the service they deserve.”
Fishero is the training coordinator for the bank. She has been an HHSB owner for 1 1/2 years, working as a floating CSR before being promoted to trainer in May.
“I enjoy working for a company that provides so much support and allows me to be creative and dream big,” Fishero said. “I hope to soon host adult education classes and seminars for the community, on topics ranging from banking essentials to resume building and workplace etiquette.”
Hites is the account specialist at Crawfordsville South. She has been an HHSB owner for three years and has more than 20 years of experience in customer service.
“Heather’s level of customer service is extraordinary and has helped guide HHSB to where we are today,” Thompson said. “Her dedication to always learn shines through in everything she does. I am excited to see the new opportunities our branch transformation will provide for Heather.”
Stokes is the account specialist in the virtual branch. She has been an HHSB owner since 2015, working as head teller at the Ladoga branch before transitioning to the Virtual Branch team in June.
“Liz has always been committed to delivering the best service to our customers,” said Rachel Zachary, virtual branch manager. “She ensures she is knowledgeable on our banking products and practices, as well as current trends in fraud and consumer protections. We are very proud she has achieved this designation.”