J.D. Power ranks Erie Insurance #1 in claims satisfaction


Erie Insuranceis ranked highest in customer satisfaction among property and casualty (P&C) insurers in the J.D. Power 2023 U.S. Property Claims Satisfaction Study. ERIE led all P&C carriers in property claims experience, earning a score of 912 out of J.D. Power’s 1,000-point scale, a 30-point jump over 2022.

Erie Insurance scored 38 points higher than the industry average in customer satisfaction with the home insurance claims experience in 2023, and was ranked #1 in settlement, claim servicing, first notice of loss and the estimation process – four of the five J.D. Power study factors.

The J.D. Power U.S. Property Claims Satisfaction Study measures satisfaction with the property claims experience among insurance customers who have filed a claim for damages by examining five factors: settlement; claim servicing; first notice of loss; estimation process; and repair process. The study is based on responses from 5,343 homeowner insurance customers who filed a claim within the previous nine months. The study was fielded December 2021 through December 2022.

Derrick Clore, president of Clore Insurance Group, a local independent insurance agency representing Erie Insurance noted, “The bottom line is that our clients are buying a promise that when things go south, and rest assured they will, we’ll be there for them.  This study offers an unbiased affirmation of what my team says every day, that Erie Insurance is the best in the business. And isn’t that what you really want when deciding on a company to protect everything you have?”

Clore Insurance Group serves Carmel, Crawfordsville and Brazil, Indiana.  Visit online at www.clore